Please take a few minutes to read this important message from Bees Ferry Veterinary Hospital.
Like many businesses, the COVID-19 outbreak has affected our operations. Even though we have had to make some changes, we are committed to providing the exceptional veterinary care that you have come to expect from BFVH. We feel that it is important to share the following information with you so that you know what to expect when you are booking or arriving for an appointment. Our staff has been under an incredible amount of stress during this pandemic, and we greatly appreciate your patience and kindness.
Harder to Get an Appointment
Due to increased demand, we need much more notice to book an appointment. We rarely have same-day or next-day appointments available. Emergencies are more common today, and we can only handle a certain number of emergencies at a time. Therefore, we are making increased use of our local critical care and emergency facilities (Charleston Veterinary Referral Center and Veterinary Specialty Care). This increase in demand for veterinary services during the pandemic is an interesting phenomenon, and it comes at a time when we have a reduced number of staff due to their needs to stay isolated or care for family members. We are trying to increase our availability to you, but we must respect and care for the health of our employees at the same time.
Appointments Are Taking Longer
When you arrive for your appointment, we ask that you remain in your vehicle and call the front desk at (843) 769-6784 to let us know that you have arrived. This curb-side service allows us to reduce our contact with you, our human friends, but it doesn't reduce the time we spend with your four-legged family members. We will be in touch by phone several times during your visit. This takes additional time which can make wait times and appointments take longer than normal.
If you want to have eyes on your pet throughout their exam, we have one exam room that can accommodate viewing through glass. This "room with a view" service needs to be requested well in advance. You will be required to wear a mask so that we can escort you to the viewing vestibule. We also use this room for euthanasia services, so please respect that it may not always be available for routine visits if a grieving family is in need of this space.
Mobile & Telemed Services
The good news is that we offer alternatives to an in-clinic appointment. Before the COVID-19 outbreak, people were already loving our mobile veterinary services. It has been a great solution for people who prefer to stay home and let us come to them. Our van is a fully equipped exam room that we can pull right up to your door.
In addition, some problems can be evaluated over the phone through our Telemed service. We can just talk; you can send images and videos, or we can set up a video chat. Many, but certainly not all, problems can be handled utilizing this convenient service.
Do you have a question about your pet's health or our new operating procedures in response to the COVID-19 outbreak? Please call our front desk (843) 769-6784, and a care coordinator will guide you.